Contact Us
We understand that our valued players may require assistance or have inquiries regarding our gaming services. Our dedicated customer support team is committed to providing prompt and professional assistance in accordance with Australian gambling regulations and responsible gaming practices.
Available Support Channels
| Contact Method | Availability | Response Time |
| Live Chat | 24/7 | Immediate |
| 24/7 | Within 24 hours | |
| Phone | Daily 8:00-22:00 AEST | Immediate |
For immediate assistance, utilize our live online chat feature. Email inquiries should be directed to [email protected]. Phone support is available at 1800-POKIES (1800-765-437) during operating hours.
- Account verification and security matters
- Deposit and withdrawal assistance
- Technical gameplay issues
- Responsible gambling support and self-exclusion requests
- Bonus terms clarification
All communications are handled confidentially and in compliance with Australian Privacy Principles and gambling legislation requirements.